REFUND POLICY
1. Introduction
CDA Global (“Company,” “We,” “Us”) is committed to providing transparent, fair, and professional service to all our clients. This Refund Policy outlines the circumstances under which refunds may be issued, the process for requesting a refund, and important terms that govern all refund-related matters.
2. Cancellation & Refund Eligibility
Free Cancellation Window
- Standard Policy: Full refund available for cancellations made at least 12 hours prior to your scheduled pickup time in the Metro Atlanta area.
- Long-Distance/Out-of-Area Trips: Same 12-hour window applies unless otherwise specified at booking.
Non-Refundable Situations
Refunds are generally not available for:
- Cancellations made within 12 hours of scheduled pickup
- No-shows (passenger not present at pickup location within complimentary wait time)
- Early trip termination initiated by the passenger after service has commenced
- Services already rendered (e.g., completed airport transfer, hourly service in progress)
Case-by-Case Accommodations
We understand that emergencies, flight cancellations, or unforeseen circumstances occur. CDA Global reserves the right, at its sole discretion, to:
- Waive cancellation fees for documented emergencies (medical, severe weather, flight cancellations)
- Issue partial refunds or service credits for extenuating situations
- Reschedule reservations without penalty when availability permits
To request an exception, contact our dispatch team immediately at 404-595-1188.
3. Wait Time & No-Show Policy
Airport Pickups
- 45 minutes of complimentary wait time begins upon actual flight landing (we monitor arrivals).
- Wait time charges: $1/minute after complimentary period expires.
- If wait time exceeds 45 minutes, billing converts to the applicable hourly rate.
- No refund for wait time charges incurred due to passenger delay, customs, baggage claim, or personal unpreparedness.
Residential/Private Pickups
- 15 minutes of complimentary wait time.
- Same $1/minute charge applies after grace period.
- Chauffeur may depart after 30 minutes of no-contact; reservation considered a no-show.
No-Show Definition
A reservation is considered a no-show if:
- Passenger is not present at the confirmed pickup location after the complimentary wait time expires
- Passenger fails to contact dispatch to update location or delay
- Provided contact information is unreachable
No-shows are charged the full minimum reservation amount (2-hour minimum) and are not eligible for refund.
4. Service Modifications & Partial Refunds
Changing Pickup Time/Location
- Modifications made more than 12 hours before pickup: No fee.
- Modifications made within 12 hours: Subject to availability; may incur re-dispatch fees if vehicle/chauffeur must be reassigned.
- No refund for price differences if new service is lower cost than original booking.
Early Trip Conclusion
- If a passenger ends a trip early (e.g., hourly service cut short), no refund is issued for unused time.
- Billing is based on time dispatched, not time utilized.
Vehicle Substitution
- If a reserved vehicle class is unavailable, we may substitute an equal or higher-class vehicle at no additional cost.
- No cash refund is issued for downgrades; service credits may be offered at our discretion.
5. Additional Fees & Non-Refundable Charges
The following fees are non-refundable once incurred:
6. Refund Processing Timeline & Method
Processing Time
- Approved refunds are processed within 5–10 business days of authorization.
- Actual credit appearance depends on your bank or payment processor.
Refund Method
Refunds are issued to the original payment method:
- Credit Cards: Refunded to the card used; allow 3–7 business days for bank processing
- Zelle: Refunded to the originating account; contact your bank for timing
- Corporate Invoices: Credit applied to account; reflected on next statement
Partial Refunds
If a partial refund is approved (e.g., service interruption due to vehicle issue), the refund amount will be calculated based on:
- Unused portion of reserved time
- Pro-rated value of services not rendered
- Less any incurred fees or expenses
7. Disputes & Chargebacks
Internal Resolution First
We encourage clients to contact us directly to resolve any billing concerns:
Chargeback Policy
Initiating a chargeback with your bank or payment provider without first contacting CDA Global may result in:
- Immediate suspension of your account and future booking privileges
- Collection efforts for disputed amounts plus administrative fees
- Reporting to credit agencies if debt remains unresolved
We will vigorously defend legitimate charges with documentation including booking confirmations, GPS logs, chauffeur reports, and communication records.
8. Force Majeure & Service Interruptions
CDA Global is not liable for refunds related to service interruptions caused by:
- Severe weather, natural disasters, or acts of God
- Government restrictions, road closures, or civil unrest
- Mechanical failure (we will dispatch a replacement vehicle when possible)
- Airport security delays, flight cancellations, or airline issues
In such cases, we will make reasonable efforts to reschedule or provide alternative solutions, but refunds are not guaranteed.
9. How to Request a Refund
To submit a refund request:
- Contact our dispatch team at 404-595-1188 or email res@cdragonageglobal.com
- Provide your booking reference, name, and reason for request
- Include supporting documentation if applicable (flight cancellation notice, medical note, etc.)
- Allow up to 3 business days for initial review and response
All refund decisions are final and made at the discretion of CDA Global management.
10. Policy Updates
CDA Global reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our services constitutes acceptance of the revised policy.
11. Contact Information
For refund inquiries or policy questions:
- Phone: 404-595-1188 (Dispatch & Support, 24/7)
- Email: res@cdragonageglobal.com
- Website: https://cdragonageglobal.com
- Mailing Address: 100 Hartsfield Center PKWY#500, Atlanta, GA 30354
ACKNOWLEDGMENT
By completing a booking with CDA Global, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy is incorporated by reference into our Terms & Conditions of Service.
