PRIVACY POLICY
Last Updated: 13th May, 2026
Website: https://cdragonageglobal.com
1. Introduction
CDA GLOBAL LIMOUSINE SERVICE (“Company,” “We,” “Us,” or “Our”) is committed to protecting your privacy and handling your personal information with transparency, security, and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request transportation services, or interact with our team.
By using our website or booking our services, you consent to the data practices described in this policy. If you do not agree, please refrain from using our services.
2. Information We Collect
A. Information You Provide Directly
- Personal Details: Name, phone number, email address, billing/shipping address
- Booking & Trip Details: Pickup/drop-off locations, dates/times, flight numbers, number of passengers, luggage details, special requests (child seats, pet-friendly vehicles, meet-and-greet service)
- Payment Information: Credit card details, Zelle transaction info, or corporate billing details (processed securely; full card numbers are never stored on our servers)
- Communications: Call recordings (for quality & dispatch), emails, SMS messages, feedback, and complaint records
B. Information Collected Automatically
- Device & Usage Data: IP address, browser type, operating system, device identifiers, pages visited, time spent on site, referral URLs
- Cookies & Tracking Technologies: Session cookies, analytics cookies, and functional cookies (see Section 5)
- Location Data: Approximate location based on IP address; precise location only if you voluntarily share it for pickup coordination
C. Information from Third Parties
- Flight tracking services (to monitor arrivals/delays)
- Payment processors & booking platforms
- Analytics providers (e.g., Google Analytics)
- Publicly available directories (for corporate account verification)
3. How We Use Your Information
We use your information to:
- Process, confirm, and manage transportation reservations
- Dispatch chauffeurs and optimize routing/pickup timing
- Communicate booking confirmations, itinerary updates, and service alerts
- Process payments, issue invoices, and manage corporate accounts
- Improve website functionality, user experience, and service quality
- Send promotional offers, newsletters, or updates (only with your consent)
- Comply with legal obligations, prevent fraud, and ensure passenger/chauffeur safety
- Respond to customer service inquiries, complaints, or feedback
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share data only in the following circumstances:
- Service Providers: Trusted third parties who assist with booking management, payment processing, SMS/email communications, analytics, and GPS/dispatch systems (all bound by confidentiality agreements)
- Legal & Safety Compliance: When required by law, court order, subpoena, or to protect the rights, safety, or property of CDA GLOBAL LIMOUSINE SERVICE, our passengers, or the public
- Business Transfers: In connection with a merger, acquisition, bankruptcy, or sale of assets (you will be notified via email/website notice)
- With Your Consent: When you explicitly authorize sharing (e.g., corporate billing contacts, event coordinators)
SMS & Mobile Communications Non-Sharing Commitment
Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes. Your phone number is used exclusively for service-related communications regarding your reservations and inquiries.
5. SMS & Text Message Communications
SMS Consent Communication
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications
If you have consented to receive text messages from CDA GLOBAL LIMOUSINE SERVICE, you may receive messages related to the following:
- Conversational Purposes: Booking confirmations, dispatch updates, chauffeur coordination, service alerts, and customer support
- Example Message: “Hello, this is CDA GLOBAL LIMOUSINE SERVICE dispatch. Your chauffeur is 5 minutes away. Reply STOP to opt out of SMS messaging from CDA GLOBAL LIMOUSINE SERVICE.”
Message Frequency
Message frequency may vary depending on the type of communication. For example, you may receive up to 3-5 SMS messages per week related to conversational purposes during active reservations or inquiries.
Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method
You may opt in to receive SMS messages from CDA GLOBAL LIMOUSINE SERVICE in the following ways:
- By submitting an online form and checking the SMS consent box
- By explicitly providing your mobile number and requesting text updates via phone or email
- By replying to a service-related message with a confirmation keyword
Opt-Out Method
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly at 404-595-1188 or email res@cdragonageglobal.com to request removal from our messaging list.
Help & Support
If you are experiencing any issues, you can reply with the keyword “HELP” to any message. Or, you can get help directly from us at:
- Phone: 404-595-1188
- Email: res@cdragonageglobal.com
- Website: https://cdragonageglobal.com/contact
Additional Options
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms. Opting out of SMS communications will not affect your ability to book or receive service updates via email or phone call.
Standard Messaging Disclosures
- Message and data rates may apply.
- You can opt out at any time by texting “STOP.”
- For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
- Message frequency may vary.
6. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Maintain session functionality and booking preferences
- Analyze traffic, performance, and user behavior
- Remember language, region, or accessibility settings
- Deliver relevant marketing content (if opted in)
Your Choices:
You can manage cookie preferences through your browser settings. Disabling cookies may limit certain website features. We also respect “Do Not Track” signals where applicable.
7. Data Security
We implement industry-standard security measures to protect your information, including:
- SSL/TLS encryption for all website transactions
- Secure payment gateways compliant with PCI-DSS standards
- Restricted access to personal data on a need-to-know basis
- Regular security audits and software updates
- Secure storage of dispatch and booking records
While we strive to protect your data, no internet transmission or electronic storage method is 100% secure. We cannot guarantee absolute security.
8. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill the purpose for which it was collected
- Comply with legal, tax, or accounting requirements
- Resolve disputes or enforce agreements
- Improve service quality and safety records
Typical retention periods:
- Booking & payment records: 3–7 years (per IRS/accounting standards)
- Website analytics & cookies: 12–24 months
- Communication logs: 2–5 years
You may request deletion earlier, subject to legal or operational exceptions.
9. Your Rights & Choices
Depending on your location, you may have the right to:
- Access, correct, or update your personal information
- Request deletion of your data (subject to legal retention requirements)
- Opt out of marketing communications at any time
- Restrict or object to certain data processing
- Request data portability in a structured format
- Revoke consent previously given
To exercise these rights, contact us at 404-595-1188 or email res@cdragonageglobal.com. We will respond within 15 business days. California residents may also submit requests under the CCPA/CPRA.
10. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately, and we will delete it promptly.
11. Third-Party Links & Services
Our website may contain links to third-party sites (e.g., payment portals, social media, partner venues). We are not responsible for the privacy practices or content of external sites. Please review their privacy policies before sharing information.
12. International Clients & Data Transfers
CDA GLOBAL LIMOUSINE SERVICE operates primarily in the United States. If you are accessing our services from outside the U.S., your data may be transferred to and processed in the U.S., where data protection laws may differ. By using our services, you consent to this transfer. We implement standard contractual safeguards where applicable.
13. Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices, technology, or legal requirements. The “Last Updated” date will be revised accordingly. Continued use of our website or services after changes constitutes acceptance of the updated policy.
14. Contact Us
For privacy-related questions, requests, or concerns, please reach out to:
- Phone: 404-595-1188
- Email: res@cdragonageglobal.com
- Website: https://cdragonageglobal.com
- Dispatch & Support Hours: 24/7
ACKNOWLEDGMENT
By booking a reservation, creating an account, or using CDA GLOBAL LIMOUSINE SERVICE website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy, including our SMS communications practices.
Last Updated: 13th May, 2026
