TERMS & CONDITIONS OF SERVICE

1. Introduction & Acceptance

2. Booking & Reservations

• No Advance Payment Required: You may request a quote or reservation without upfront payment. A confirmation will be issued upon availability verification.
• Booking Channels: Reservations can be made via phone (404-595-1188), email, or our online booking form.
• Minimum Booking: A 2-hour minimum applies to all hourly or as-directed service reservations.
• Availability: All bookings are subject to vehicle and chauffeur availability. We reserve the right to modify, combine, or decline requests that fall outside operational capacity or safety parameters.
• Confirmation: A booking is not guaranteed until you receive written or verbal confirmation from our dispatch team.

3. Pricing & Payment Terms

Base Hourly Rates

• Sedan: $95/hour (Metro Atlanta) | $120/hour (Outside Metro Atlanta)
• SUV: $120/hour (Metro Atlanta) | $140/hour (Outside Metro Atlanta)

Pricing Notes

• All rates are subject to change based on fuel costs, market conditions, and seasonal demand.
• Pricing is calculated garage-to-garage (from our dispatch location to your pickup, through the service, and return to dispatch).
• Additional Services & Fees:
  
  • Meet & Greet (Airport): $35
  • Child Safety Seat: $30 per seat
  • Wait Time: $1/minute after complimentary period; converts to hourly rate after 45 minutes
  • Pet Cleaning Fee: $150–$500 (assessed if pet causes damage, stains, or requires deep cleaning)

Payment Methods

• Major Credit Cards
• Zelle
• Corporate Invoices (for approved business accounts)

4. Cancellation & Refund Policy

• Free Cancellation: Up to 12 hours prior to your scheduled pickup time in the Atlanta area.
• Late Cancellations: Cancellations made within 12 hours of pickup may incur fees or full charges, depending on vehicle allocation and dispatch status.
• Case-by-Case Accommodations: We understand emergencies arise and may waive fees at our sole discretion.
• Refunds: If applicable, refunds will be processed to the original payment method within 5–10 business days.

5. Wait Time & Delays

• Airport Pickups: 45 minutes of complimentary wait time begins upon actual flight landing. We monitor flight arrivals and adjust dispatch accordingly.
• Residential/Private Pickups: 15 minutes of complimentary wait time.
• Wait Time Charges: $1/minute after the complimentary period expires. If wait time exceeds 45 minutes, billing converts to the applicable hourly rate.
• Delay Disclaimer: CDA GLOBAL LIMOUSINE SERVICE is not liable for delays caused by traffic, weather, airport security, passenger unpreparedness, or acts of God. We recommend building buffer time into your schedule for critical appointments or flights.

6. Service Areas & Availability

• We primarily serve Metro Atlanta and surrounding regions, with long-distance and intercity travel available upon request.
• Service availability is subject to fleet and chauffeur allocation. Advance booking is strongly recommended for holidays, major events, concerts, and peak travel periods.

7. Passenger Conduct & Vehicle Care

• Passengers must comply with all traffic laws, safety regulations, and chauffeur instructions.
• Prohibited: Smoking, vaping, illegal substances, open containers of alcohol, and excessive intoxication are strictly forbidden in all vehicles.
• Pets: Welcome upon request. Must be properly secured. A cleaning fee of $150–$500 will be charged if a pet causes damage, odors, or requires professional detailing.
• Damage Liability: Clients are financially responsible for any damage to the vehicle interior, exterior, or equipment caused during the reservation. Repair or replacement costs will be charged to the payment method on file.

8. Amenities & Special Requests

• Complimentary Amenities: Bottled water, Wi-Fi, and phone chargers are provided in all vehicles.
• Add-Ons: Child seats ($30/seat) and meet-and-greet service ($35) must be requested at booking.
• Vehicle Preference: While we strive to accommodate specific vehicle requests, we cannot guarantee exact models. Substitutions of equal or higher class may be made to ensure service continuity.

9. Liability, Insurance & Safety

• CDA GLOBAL LIMOUSINE SERVICE maintains $5 million in umbrella insurance coverage for passenger liability and commercial auto operations.
• We are not liable for indirect, incidental, or consequential damages, including missed flights, appointments, events, or financial losses caused by delays beyond our control.
• We reserve the right to refuse or terminate service to any passenger exhibiting unsafe, unlawful, abusive, or disruptive behavior. In such cases, the reservation will be ended immediately, and full payment will be due.

10. Complaints & Dispute Resolution

• We value your feedback. For complaints or service concerns, please contact our dispatch team at 404-595-1188 or email
  

  res@cdragonageglobal.com

• All complaints will be reviewed promptly, and we will work toward a fair, professional resolution.
• Any disputes arising from these Terms shall first be addressed through good-faith negotiation. If unresolved, disputes will be governed by the laws of the State of Georgia.

11. Governing Law & Jurisdiction

12. Modifications to Terms

13. Contact Information

• Phone: 404-595-1188
• Email: res@cdragonageglobal.com
• Website: https://cdragonageglobal.com
• Dispatch Hours: 24/7 Service Availability

ACKNOWLEDGMENT